BMC eBook: Peer Into the Bright Future on the Service Desk Horizon mei 28, 2017IdwellBesturen en Regisseren, Digitale Organisatie, Methoden en FrameworksCustomer Service, IT Service Management, Service Desk De toekomst van de service desk in een eBook van BMC Software.
Customer Service Disruptors: 4 trends die customer service gaan veranderen mrt 5, 2016De Digitale CuratorDigitale OrganisatieArtificial Intelligence, Cognitive Computing, Customer Service, Internet, Internet-of-Things, Mobile Everything
